Returns
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To request a return, please contact us at contact@trendsworld.co with your name, order number, and reason for the return.
All returns must be approved before being shipped back. If your request is accepted, we will provide instructions for returning your item.
Approved returns should be mailed to:
PO Box 260139
San Juan, PR 00926
Items returned without prior authorization will not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs for eligible voluntary returns, unless otherwise required by law.
If you receive a defective, damaged, or incorrect item, please contact us before returning it so we can evaluate the situation and arrange an appropriate resolution.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you receive the wrong product.
Email contact@trendsworld.co with your order number and clear photos of the issue, when applicable.
We will evaluate the situation and work toward an appropriate resolution in accordance with applicable consumer protection laws.
Exceptions / Non-Returnable Items
The following items are not eligible for voluntary returns:
Custom products, special orders, or personalized items.
Personal care products.
Sale or discounted items.
Gift cards.
Items marked as Final Sale.
These exclusions do not affect any rights customers may have under applicable consumer protection laws.
Please contact us before purchasing if you have questions about a specific item.
Exchanges
We do not offer direct exchanges for different sizes or products.
If you would like a different size or item, you may request a return for store credit, provided your purchase meets our return eligibility requirements.
Once your return has been received, inspected, and approved, you may use your store credit toward a new purchase.
Store Credit Policy
For eligible voluntary returns, TRENDS issues store credit rather than refunds to the original payment method.
Once your return is received and inspected, we will notify you whether it has been approved.
If approved, you will receive store credit in the form of a digital gift card for the value of the eligible returned item(s).
Store credit can be used toward future purchases at TRENDS and does not expire.
Original shipping charges are non-refundable for voluntary returns, except where otherwise required by law.
We reserve the right to refuse voluntary returns that do not meet the eligibility requirements outlined above.
Nothing in this policy limits a customer's right to a refund or other remedy where required by applicable law.
European Union — 14-Day Right of Withdrawal
For orders subject to European Union consumer protection laws, customers may have the right to withdraw from an online purchase within 14 days after receiving their order, without providing a reason, subject to applicable legal exceptions.
Where this right applies, eligible refunds will be issued in accordance with applicable law, including requirements concerning the original payment method and standard delivery charges.
Customers may be responsible for the direct cost of returning eligible items, as permitted by law.
To exercise this right, please contact contact@trendsworld.co within the applicable withdrawal period for return instructions.
Contact Us
For questions regarding returns, store credit, or order issues, please contact:
